We’re currently looking for up to 6 Coordinators for Community Foundations of Canada’s implementation of the Community Services Recovery Fund (Recovery Fund). This is a 20-month contract position with Community Foundations of Canada (CFC). The Recovery Fund is a $400M funding program, supported by the Government of Canada, to help charities and nonprofits adapt and modernize as they face immediate and long term impacts of the pandemic while continuing to support their communities. 

Coordinators will play an important role in program delivery. A Coordinator will be responsible for managing relationships with participating community foundations, providing customer service to potential applicants and the general public, supporting review committee members, assisting in the facilitation of the funding process, managing systems, and assisting with data collection and reporting. Coordinators will represent CFC externally through communications and administrative support to community foundations and the public. Coordinators will work internally with the Project Manager and project team to ensure the project is meeting its targets and deadlines.

Learn more about our purpose and meet our team.

Key Facts

Status

20-month contract, August 1, 2022, to March 31, 2024, dependent on project funding availability.

Location

Anywhere in Canada but must be able to participate occasionally in virtual meetings as early as 9 AM Eastern time. Must be able to work from home. A small budget to support office set up will be provided.

Total compensation package

Package is between $45,000 – $60,000 per year, depending on experience and project funding.

Who are we looking for? 

You are a highly organized and detail oriented individual experienced with project delivery, customer service, and with providing administrative support. You provide excellent customer service (ideally in both official languages), and you are skilled at developing and maintaining positive relationships with members of the public, and other external and internal stakeholders. 

You are comfortable working with online systems such as Microsoft Office, Google Suite, SurveyMonkey, and project management software. You are comfortable and have experience working with data and navigating Microsoft Excel and Google Sheets.

You are a self-starter with a can-do, roll-up-your-sleeves attitude, who has the ability to work in a fast-paced and dynamic environment. You are comfortable working both independently and in a team. You are able to troubleshoot and problem solve and can multitask to meet multiple deadlines and deliverables.

You understand and apply an anti-oppression, anti-racist, and feminist lens to your work. You uphold the values of CFC and help advance our commitments.

This role will involve working on a project focused on funding a broad and diverse range of organizations in the non-profit sector.  This position reports to the Recovery Fund project manager. 

What does the role involve? 

Project Implementation and Administrative Support (50%)

Contribute to the efficient delivery of the Recovery Fund by independently leading your assigned tasks and responsibilities to completion on time, and working in collaboration with the project team to contribute to project deliverables. Provide support to participating community foundations, applicants, funding recipients, and reviewers in respect to overall implementation activities, administrative processes, technological processes, payment processes, and data collection and reporting.

Customer Service (40%)

Field inquiries from members of the public, community foundations, and other stakeholders. Work closely with community foundation participants and provide support to their involvement in the Recovery Fund. Maintain a strong understanding of the Recovery Fund and provide accurate and clear guidance about eligibility criteria and other pertinent information to local community foundations, applicants, and reviewers.  

Other (as required) (10%)

This role will support other CFC team members and the Recovery Fund project manager to ensure all aspects of the program are running well. This may include contributing to public events, content creation, and communicating regular updates and providing suggestions to the team based on your experience dealing with administrative implementation and customer service activities. 

Note: This section is an estimation of duties and responsibilities, specific time spent between tasks may vary at different points during the project timeline.

Skills and Qualifications:

  • Experience providing a high standard of customer, client, or member service 
  • Experience with project implementation and delivery
  • Excellent communication skills in both official languages is an asset. The project team will require competencies in both official languages, so bilingual candidates will be preferred.
  • Strong problem solving skills and a solutions-oriented mindset
  • Strong interpersonal skills
  • Highly organized and detail-oriented, with a demonstrated ability to meet deadlines
  • Ability and/or comfort with navigating complex online systems, and learning new systems
  • Comfort with online tools such as Google Suite (Gmail, Google Sheets, Slides, Docs and Google Drive), Microsoft Office and Zoho. 
  • A quick learner who is comfortable working in a fast-paced environment independently and as a part of a team
  • Ability to exercise discretion and maintain confidentiality

Preferred Skills and Qualifications:

  • Experience in the charitable, not for profit or foundation-sector is desirable
  • Lived experiences or knowledge that contribute to CFC’s purpose, creativity and perspectives
  • Experience with grants management software such as SurveyMonkey Apply

How to Apply

Please submit your resume and cover letter to the following form: click here. Please make your cover letter out to Melanie Thomas, VP Strategic Initiatives. In your cover letter, please explain why you are a good fit for this role.

The deadline for applications is September 1st, 2022, although applications will be evaluated on a rolling basis so please apply early. The selected candidate must be able to start no later than September 15, 2022 and preferably earlier.